Hello Dear readers
Hope you all are doing good.
I am writing this post to share some of my experiences of online shopping. Going to the market and purchasing things is something which can never cease to exist. Shopping styles may vary. From past few years online shopping has been a boon.... but give it a thought again, Is it really a boon or a nightmare.
Purchasing things with a simple click or a tap looks very fancy and attracts everyone. The mesmerizing pictures, trendy outfits, flashy ads do force us to stop by and atleast have a look on those items while we are browsing internet for some purpose or the other. And then the flashy discount brings in a thought to our mind, that why not try it. When we make an order and the things arrive it either makes us feel joyous or makes us think why didn't we tried for an offline way of purchasing it.
People have mix opinions about this but if I talk about myself I am truly disappointed by the kind of services these providers share. Let me share some of the bad experiences:
Lifestyle: Lifestyle stores famous for apparels, offer a means of online shopping through their mobile application. It being end of season sale time, I ordered five items out of which one of the item was one which I did not ordered. The one I ordered did not reached me. Its been one week since I made the complain and as per them it will still take 2-3 business days to pick the product up and further 10 business days to provide me the refund.
What was my fault as an end customer here? I genuinely made the payment, expected my product on time and what I got in return was something which I never ordered. Today, I am still chasing them and I don't see any near date when my issue is likely to get resolved.
PharmEasy: Pharmeasy is a mobile application which provide delivery of medicines right at our door step. They provide a discount of 20% but headache along with it... 😠😠😠😠I had ordered my medicines and the estimated delivery date was 2 days after the order date, which was fair enough. They provide updates through app notification, mobile sms as well as email. I did not got any update for two dates. On the estimated delivery date I called on the customer care and then they told that there is some delay.... Are these people not aware that medicines are something which need to be delivered as soon as possible. No, for them its a mere business. Above all this they did not had a medicine in stock and they did not feel that this information should be shared with the customer. Its only at the time of delivery that customer should check. I went to a medical store and bought the medicines and cancelled the order on Pharmeasy. I will never make my order there and will not recommend it.
Nykaa: Hit among the girls, yes its cosmetics online store. As soon as you open the app one cannot resist herself from purchasing anything. I had made an order for a nailcpaint. The shade looked good from the picture but when it got delivered, I did not liked it. I thought of returning it or atleast replacing it but guess what? I was told that we can replace the product only if it is received broken or tampered. For colors we don't replace or return. A bad experience again😟
And the list is never ending. What they show is not what it is in reality and vice-versa. Their return policies really become a nightmare, talking to their service desk is a headache because they can just forward our query and nothing else.
😠
I still feel it is better to go to the market and shop because what you see is what it is. There are no shipping charges and at the end there is satisfaction and peace of mind.
Hope there are people who agree with this.
Surbhi Saini
Hope you all are doing good.
I am writing this post to share some of my experiences of online shopping. Going to the market and purchasing things is something which can never cease to exist. Shopping styles may vary. From past few years online shopping has been a boon.... but give it a thought again, Is it really a boon or a nightmare.
Purchasing things with a simple click or a tap looks very fancy and attracts everyone. The mesmerizing pictures, trendy outfits, flashy ads do force us to stop by and atleast have a look on those items while we are browsing internet for some purpose or the other. And then the flashy discount brings in a thought to our mind, that why not try it. When we make an order and the things arrive it either makes us feel joyous or makes us think why didn't we tried for an offline way of purchasing it.
People have mix opinions about this but if I talk about myself I am truly disappointed by the kind of services these providers share. Let me share some of the bad experiences:
Lifestyle: Lifestyle stores famous for apparels, offer a means of online shopping through their mobile application. It being end of season sale time, I ordered five items out of which one of the item was one which I did not ordered. The one I ordered did not reached me. Its been one week since I made the complain and as per them it will still take 2-3 business days to pick the product up and further 10 business days to provide me the refund.
What was my fault as an end customer here? I genuinely made the payment, expected my product on time and what I got in return was something which I never ordered. Today, I am still chasing them and I don't see any near date when my issue is likely to get resolved.
PharmEasy: Pharmeasy is a mobile application which provide delivery of medicines right at our door step. They provide a discount of 20% but headache along with it... 😠😠😠😠I had ordered my medicines and the estimated delivery date was 2 days after the order date, which was fair enough. They provide updates through app notification, mobile sms as well as email. I did not got any update for two dates. On the estimated delivery date I called on the customer care and then they told that there is some delay.... Are these people not aware that medicines are something which need to be delivered as soon as possible. No, for them its a mere business. Above all this they did not had a medicine in stock and they did not feel that this information should be shared with the customer. Its only at the time of delivery that customer should check. I went to a medical store and bought the medicines and cancelled the order on Pharmeasy. I will never make my order there and will not recommend it.
Nykaa: Hit among the girls, yes its cosmetics online store. As soon as you open the app one cannot resist herself from purchasing anything. I had made an order for a nailcpaint. The shade looked good from the picture but when it got delivered, I did not liked it. I thought of returning it or atleast replacing it but guess what? I was told that we can replace the product only if it is received broken or tampered. For colors we don't replace or return. A bad experience again😟
And the list is never ending. What they show is not what it is in reality and vice-versa. Their return policies really become a nightmare, talking to their service desk is a headache because they can just forward our query and nothing else.
😠
I still feel it is better to go to the market and shop because what you see is what it is. There are no shipping charges and at the end there is satisfaction and peace of mind.
Hope there are people who agree with this.
Surbhi Saini
1 comment:
Really very great blog,keep sharing more information with us.
thank you....
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