Online Shopping: Boon or a nightmare

Hello Dear readers

Hope you all are doing good.

I am writing this post to share some of my experiences of online shopping. Going to the market and purchasing things is something which can never cease to exist. Shopping styles may vary. From past few years online shopping has been a boon.... but give it a thought again, Is it really a boon or a nightmare.

Purchasing things with a simple click or a tap looks very fancy and attracts everyone. The mesmerizing pictures, trendy outfits, flashy ads do force us to stop by and atleast have a look on those items while we are browsing internet for some purpose or the other. And then the flashy discount brings in a thought to our mind, that why not try it. When we make an order and the things arrive it either makes us feel joyous or makes us think why didn't we tried for an offline way of purchasing it.

People have mix opinions about this but if I talk about myself I am truly disappointed by the kind of services these providers share. Let me share some of the bad experiences:

Lifestyle: Lifestyle stores famous for apparels, offer a means of online shopping through their mobile application. It being end of season sale time, I ordered five items out of which one of the item was one which I did not ordered. The one I ordered did not reached me. Its been one week since I made the complain and as per them it will still take 2-3 business days to pick the product up and further 10 business days to provide me the refund.
What was my fault as an end customer here? I genuinely made the payment, expected my product on time and what I got in return was something which I never ordered. Today, I am still chasing them and I don't see any near date when my issue is likely to get resolved.

PharmEasy: Pharmeasy is a mobile application which provide delivery of medicines right at our door step. They provide a discount of 20% but headache along with it... 😠😠😠😠I had ordered my medicines and the estimated delivery date was 2 days after the order date, which was fair enough. They provide updates through app notification, mobile sms as well as email. I did not got any update for two dates. On the estimated delivery date I called on the customer care and then they told that there is some delay.... Are these people not aware that medicines are something which need to be delivered as soon as possible. No, for them its a mere business. Above all this they did not had a medicine in stock and they did not feel that this information should be shared with the customer. Its only at the time of delivery that customer should check. I went to a medical store and bought the medicines and cancelled the order on Pharmeasy. I will never make my order there and will not recommend it.

Nykaa: Hit among the girls, yes its cosmetics online store. As soon as you open the app one cannot resist herself from purchasing anything. I had made an order for a nailcpaint. The shade looked good from the picture but when it got delivered, I did not liked it. I thought of returning it or atleast replacing it but guess what? I was told that we can replace the product only if it is received broken or tampered. For colors we don't replace or return. A bad experience again😟

And the list is never ending. What they show is not what it is in reality and vice-versa. Their return policies really become a nightmare, talking to their service desk is a headache because they can just forward our query and nothing else.

😠

I still feel it is better to go to the market and shop because what you see is what it is. There are no shipping charges and at the end there is satisfaction and peace of mind.

Hope there are people who agree with this.


Surbhi Saini

ServiceNow Implementation Specialist ITSM Exam

Hello readers

Recently I have passed the ServiceNow Implementation Specialist ITSM exam. The objective of this blog post is to share my experience here. As we all now that the examination pattern has changed and there are many confusion regarding what questions are being asked, is there any question related to coding or integration. To get all these queries addressed I am writing this blogpost.

ITSM CIS is all about Incident Management, Problem Management, Knowledge Management, CMDB and Change Management. The percentage of questions from each section and their difficulty level can be identified from the blue print provided at the serviceNow portal.

Since, the pattern of exam has recently changed it is relatively easy and revolves around the Out of Box functionality only. So, when you are going out for the exam keep the customization that you did for your customer aside and focus only on the baseline configurations.

To start preparing, please go thoroughly go through the book "ServiceNow ITSM Implementation - Participant Guide". This book is the one through which almost 95% of the questions do come. If you are through with the book you will be able to clear the exam easily.

I am now sharing some of the questions that I got in the exam:
1. Auto closure time of incident: 1 DAY
2. How is priority driven in Incident :Impact and urgency drives priority
3.In which phase of incident does escalation takes place : Investigation
4. cmdb base table: cmdb
5. who can delete problem? itil_admin role user can
6. Quest on creation and scoping phase
7. What happens when change is rejected. To which state does it go
8. Risk assessment survey: calculate risk on basis of user response
9. Actual start date and end date when does it populate in change management? Actual start date: when change goes in implement state and Actual end date: When change goes into review state
10. How is normal change task in workflow: It is standard and specific
11. Incident state sequence to be changes what should be updated? Order should be updated.
12. ChangeStatesnc--> Dont remember the exact question
13. standard change extends which table
14.  Change_task extends which table? Task table
15. what is true for standard change? can be automated/detailed (Correct answer was something like that)
16. Only Emergency change only has PIR TaskT/F:  False
17. What happens in investigation n diagnosis phase of Problem Management: RCA of problem
18. problem knowledge mapping: change in create knowledge BR
19. To have complete information about the CIs: CI class manager
20. Which of these is not purpose of CMDB: impact analysis
21. Prefix for all table Table of Service Catalog: sc_
22. How to Omit quantity and price only for single catalog item? (scenario based questions)
23.Question on User criteria in catalog item and categories?
24. Question on User Criteria in category
25.add to wishlist-- quantity in cart for service catalog
26 Can 1 ritm be linked to MULTIPLE req? False
27. Scenario based question.. How to display one catalog item in multiple categories? Ans: By adding it to multiple categories
28. What cannot be published on Service Portal: Requested Item
29. Define, choose options and checkout exists on: Order guide
30 What to use for displaying dynamic users, validation and change on Service Catalog: Catalog client script
31. From where can we not create standard change template: Toggle template
32. Can create/read: Yes it exists both in article and Knowledge base
33. Is knowledge base owner notified when ka is flagged? T/F: True
34. What is the container for multiple RITM: Requests
35.When sp is ordered what begins? Request fulfillment process
36. Who can read an incident? Either caller, opened by or watchlist user
37. Who can close incident who doesnt hv any role?
38. Foundation data on guided setup? Note: Priority and SLA are not part of foundation data
39.How is Business duration calculated?calculated from opened -closed/resolved duration
40.How is time incident spent in each state is determined? metric
41.How will end user chat with suppport person? Connect support
42. Contextual search: when kA are visible in preview section
43.Categories and sub cat are stored in which table? sys_choice
44. Outboud email notifications can be streamlined by? email templates
45.SIimlar variables can be stored and maintained in? variable set
46.What happens to incident(On hold && awaiting problem) when problem is closed? Incidents will also close with work notes updated
47. Can we create problem via incident? True
48. What is the need for problem management?
49.one quest whether it is benchmark/or metric
50.Database views must be created for reporting on variables? False
51.First call resolution achieved by? wf/ br/ fcr field/benchmark
52.Article version, compare articles? Achieved by Knowledgement Advanced plugin
53.What will happen if we uncheck display attachment checkbox?
54.How to create standard change?
55 What does process formatter in change doesn't do? change management lifecycle
56.when using container split.. is it a good option to use container start and container end..? True

These are few questions that I remember and have noted post appearing from the exam.

My advise when u go for the exam:

• Forget about the customization and focus only on Out of Box functionality.
• Stay cool and read the questions carefully as there is plenty of time
• Options could be confusing for few questions so be very careful and omit option one by one after reading them and go for the right one.
• Read the book thoroughly.

All the best.

Surbhi Saini

Smog

Hi Readers

Its been almost four and a half years since I wrote my last post. Its the hectic city life that's mainly responsible for it.

Anyways, that's with everyone I guess. First of all a great thanks to all the readers who have been reading my previous posts. I am glad to inform you all one of my posts(ILP FAQ) had 8339 views which is very overwhelming.

Through this blog post I would like to discuss about one of our environmental problem which our capital is suffering SMOG(Smok+Fog). Last year unfortunately,Diwali was held responsible for the pollution but was that really responsible for it. Well, we all know the answer.

This year schools were shut down, it became difficult to move out of the home, situations became worse for those who had breathing problems and also for those who were fine. It was the time when everyone started thinking that this place is not worth living which is somewhere or the other true. 

We have been witnessing this situation since last two years mostly during the first or second week of November. I think we as an individual should try to prevent this. Major root cause identified was the burning of crops by the farmers which is mainly done during this season. We should create awareness among the farmers for this. Government should bring measures to help the farmers to overcome the problems they face during crop rotation.

Burning of the garbage is another reason behind pollution. We see burning of the dry leaves along the roadside, burning of plastic along with other garbage. This creates lots of pollution and makes difficult to breathe. We should educate people that instead of burning leaves we must bury it  underground  and allow it to become manure which has its own benefits. Garbage must be classified as biodegradable and non-biodegradable so that the non biodegradable can be further recycled and biodegradable can be treated as manure. But the activity of burning down the leaves or garbage should be completely banned.

Construction activity is another root cause for pollution.

We need to ensure that we provide clean air to our future generation and should not harm nature who has given us everything. Since nature is giving us everything we need to make sure that if we cannot give anything good in return then we should not even give anything bad.

That's all from my side via this post.

Regards
Surbhi

And the IPL6 ends here...

Hello readers,

IPL 6 ended yesterday with Mumbai Indians taking trophy home. This season experienced  many ups and downs. My Delhi daredevils ended last but no worries as my rival team Kolkata Knight riders too couldn't do much great and ended on 7th spot. Amid all ups and downs the hottest news that came forward is of spot fixing. Though there were speculations that the final match would not take place but it did took place in Kolkata. For me IPL 6 ended on the day when Delhi Daredevils had their last match against Pune Warriors. There are so many things that I would like to share about this season which I felt and noticed.

The ZooZoo show
The much famous zoozoos of the vodafone advertisement were hard for me understand  without the last message pop up this season. Earlier they were quite funny and interesting and did not require the viewer to go into the depth to understand it. Also the advertisements were not up to the mark and were very disappointing for me. I would say the zoozoo show was a flop show this time.

KKR special
I wonder why is so much importance given to this team, Just because SRK is the owner? Well this is the reason why I hate this team and really enjoys a lot when they lose. The fans were really disappointed but for me they balanced Delhi Daredevil's loss. The best part of this team is that when the players become a member of KKR their game starts deteriorating. For instance, Yusuf Pathan. When he was in Rajasthan Royals he played an outstanding game but upon entering KKR he didn't contributed much. Same is the case with several other players.

Delhi Daredevil's disappointing performance
Being a die-hard supporter of DD I supported it in good as well as bad times. At the beginning of every game I tweeted to buck up my team but their show wasn't great. I would like to mention some key players who really played well. Thank you David Warner, Mahela Jaywardene. Though Viru wasn't in form but I loved the way he scored against Mumbai Indians 95*. Hopefully the performance will improve next season and we will surely win.

Spot Fixing
Ahhhhh..... the spicy and hottest news of IPL 6 is of spot fixing. Frankly it was  not at all surprising for me when I came to know that certain matches of this season were fixed and 3 key players of Rajasthan Royal were arrested for the same. I feel IPL has always been fixed. So it wasn't a surprise for me. The way final match of this season was played it clearly depicts that it was all fixed. IPL is a money game.

2014 January Auction  
For me all hopes and expectations is relied on the next year's auction. I wish DD makes a better selection next time. Key players like Nehra and Agarkar shall retire. So all my eyes on the next auction.

Special Mention
Rahul Dravid deserves a special mention. I have actually become a great fan of him after this season. His pressure handling abilities, teamwork and leadership capabilities deserves a special mention. Hats off!!!

Though the interest of people of gradually declined over the seasons but certain incidents do keep the IPL in news.

Thank you....

Delhi: the rape capital or India: the hub of rapes

Hello readers,
The issue of rape is something which is being heard and talked everywhere. The recent rape of the five year old left me in a shocking and astonished state. The brutalities faced by the little girl made me numb. It's not about this little girl but its about girl of every age, regardless of caste, colour, religion and nationality. It's also not about Delhi it's about India. This heinous crime is committed every minute in India by the fearless, mentally sick bastards.
This has already resulted into a huge agitation among the people. The protest held at India gate earlier and the expression of rage and anger in front of the houses of ministers has been carried out several times but it has all gone in vain. How does the govt responds to this?
Govt asks to shut down the metro stations. That's it. God knows when will the situation in the country will improve.The behaviour of the cops in just filing the FIR is awful. When they cant respect the women of the country how will they provide the security to them.
Social networking sites like Facebook and quora etc are doing great jobs by generating awareness among the masses of how to deal with the situations when caught in one of them. However, is this all sufficient to make our country free from this heinous crime? After every rape that gets some highlights there is protest and every news channel shows it for 2-3 days but then everyone forgets. Our memories are very weak. We forget very fast.
I strongly feel that their is a need to change the mindsets of psychic minds. Capital punishment is not at all the solution to the problem. The punishment should be so severe that a person thinks infinite times before committing this crime. Why is our law system so slow?? What's the use of getting punishments 15-20 years after the crime. That won't be called justice as" Justice delayed is justice denied". The punishment should be given off by the victim herself. Otherwise the punishment should be left on the angry mob. The rapists are not humans and they do not deserve a normal life. They don't deserve to get punished by the law system. They must be treated in a way that they haven't thought of earlier.
Pepper spray should be distributed freely in schools, colleges and offices. Other safety measures must be developed and each lady in urban or rural area must be provided with its access. Sex education should be compulsory in the school. Awareness programs should be a regular routine especially at primary level.
The rage and anger among the people today has crossed all the levels. The govt should beware that if they don't take any action people won't fear in breaking the laws whatever it takes in return..

IPL6

Hello readers,
IPL 6 is back. The opening ceremony was good but it could not captivate the audience like me to watch it till the end. Anyways Srk tried hard to make it a success. My team Delhi has already played 2 matches but lost both. :(:(. Whereas certain teams have not even had their debut matches of this season. This injustice is always done with DD. May be to make them tired.
I am excited for the IPL as always supporting my team Delhi Daredevils. Unfortunately the team has not played well till now but this has not let down the spirits of Delhi's fan. Delhi is missing it's key players. Most importantly Virendra Sehwag. KP and Ryder are equally missed.
Though it may sound funny but It's true that Delhi is an honest team. It's the only team which is not supported by any Bollywood celebrity. Also the schedule of matches is made haphazardly with DD's match back to back. Anyways the team will still come up with flying colors.
Among the rest of the teams my rival KKR won the first match against Delhi. It was very disappointing. I don't understand why bongs get happy on the victory of KKR when not even a single player is Bengali. Srk has already betrayed Saurav Ganguly a.k.a dada and thus the players should never trust him. How can one forget Srk's show in which he interviewed the cheer girls. He even ditched them by not taking them to South Africa for IPL2. The victory made by his team in the previous tournament was the result of match fixing in order to gain the confidence of bengali's back. He has been quite successful in doing that. Well he is not going to win this time. KK(haaaaaa)R
At the end I would like to wish all the best to all the teams and specially to Delhi Daredevils.
Go Delhi daredevils Go
Go apne munde!!!!!!!
Aao khele front foot pe.......
Grab the cup!!!!!!!

Thank you

Independence Day

I wish all my readers a very happy Independence Day.Proud to enter in the 66th year of independent nation..
Jai Hind.

Thank you